Return, Refund & Exchange Policy
At JyotishShop (https://jyotishshop.com), we strive to provide our customers with a transparent and reliable shopping experience. Please read our Return, Refund & Exchange Policy carefully before placing an order.
1. Return Policy
Returns are accepted only in cases where a product has been delivered in a damaged condition or an incorrect product has been delivered.
Return or exchange requests must be reported within 7 days from the date of delivery.
We do not accept returns or provide refunds simply because a customer does not like the product, changes their mind, dislikes its appearance, or no longer wishes to keep it.
Products must be unused and maintained in their original condition and packaging, along with all accessories, where applicable.
Products that have been used, altered, tampered with, or damaged due to customer handling are not eligible for return or exchange, except where otherwise required by applicable law.
All return and exchange requests are subject to verification and approval by JyotishShop.
2. Damaged or Incorrect Product
If you receive a damaged product or a product different from the one you ordered, please follow these instructions:
Contact us within 7 days from the date of delivery.
Provide your order number, clear photographs of the product and packaging, and a clear unboxing video.
The unboxing video should begin with the sealed parcel and continue until the product has been fully unpacked and revealed.
The video and photographs will help us verify the condition of the package and the product delivered.
After verification, JyotishShop will arrange the return of the eligible product and provide a replacement, subject to availability.
If the replacement product is unavailable, a refund will be issued for the eligible order.
If a suitable replacement is available, an exchange will generally be offered as the primary resolution instead of a refund, subject to applicable consumer protection laws.
Customers must follow the return instructions provided by our support team. Please do not dispatch a product before receiving return instructions.
A missing or incomplete unboxing video may make verification more difficult. However, genuine complaints will be assessed on their merits and in accordance with applicable law.
3. No Return or Refund for Personal Preference
JyotishShop does not offer returns or refunds for reasons such as:
The customer does not like the product after delivery.
The customer changes their mind after placing the order.
The customer dislikes the product’s appearance, design, or style despite receiving the product ordered.
The customer no longer requires the product.
The customer orders a product by mistake or selects a product based on their personal preference and later wishes to return it.
Please carefully review the product description, photographs, specifications, material, and size before placing your order.
This policy does not exclude any rights or remedies available to customers under applicable law, including in cases involving defective, misrepresented, or incorrectly supplied products.
4. Ring & Kada Size Policy
Customers are responsible for selecting the correct ring or kada size when placing an order.
JyotishShop dispatches the size selected or provided by the customer at the time of ordering.
Returns or refunds will not be accepted merely because the customer selected an incorrect size.
If a customer requests an exchange because they selected the wrong size, the following conditions apply:
The product must be unused and in its original condition.
The customer must courier the product back to JyotishShop at their own expense.
An additional ₹100 exchange and shipping charge must be paid for dispatching the replacement product.
The replacement size must be available in stock.
Size exchanges are subject to product availability and verification of the returned product.
If JyotishShop dispatches a size different from the size ordered, the issue will be handled as an incorrect-product delivery rather than a customer size-selection error.
5. Order Cancellation Policy
Customers are requested to carefully review their order details, product selection, size, shipping address, and contact information before placing an order.
Cancellation requests may be considered before dispatch, depending on the order’s processing status.
Once an order has been dispatched or handed over to the courier company, routine order cancellation requests will not be accepted.
Customers cannot request cancellation solely because they have changed their mind after dispatch.
Any rights or remedies available under applicable law will remain unaffected by this policy.
6. Refund Policy
Refunds are limited to eligible cases, including verified damaged or incorrect product deliveries where a suitable replacement is unavailable, or other situations in which a refund is required under applicable law.
The following conditions apply:
The returned product, where applicable, must be received and inspected by JyotishShop.
Once the returned product has been received and the refund has been approved, the refund will be processed within 3 business days.
Refunds will generally be made through UPI transfer.
Customers must provide valid UPI details when required to receive their refund.
Refund processing may depend on successful verification and the customer’s provision of accurate payment details.
No refund will be provided merely because a customer does not like a product or changes their mind, subject to applicable law.
If a refund is legally required, it will be handled in accordance with the applicable requirements.
7. Shipping and Return Costs
For an approved return involving a damaged or incorrect product supplied by JyotishShop, return arrangements and applicable shipping costs will be communicated by our support team.
For a voluntary size exchange requested because the customer selected the wrong ring or kada size, the customer is responsible for the return courier cost and the additional ₹100 exchange and shipping charge.
Customers should obtain confirmation and return instructions from JyotishShop before sending any product back.
JyotishShop will not be responsible for parcels sent to an incorrect address or returned without following the communicated return procedure, subject to applicable law.
8. Customer Contact Information
Customers must provide accurate and active contact details when placing an order.
Please ensure that your email address, phone number, shipping address, and other order details are correct.
JyotishShop is not responsible for communication delays caused by incorrect or inactive customer contact information, to the extent permitted by applicable law.
Customers are responsible for informing us of any changes to their contact details before dispatch.
9. Policy Compliance and Consumer Rights
JyotishShop reserves the right to verify return, exchange, and refund claims and reject fraudulent, misleading, or ineligible claims.
All claims will be assessed according to the conditions stated in this policy and applicable law.
Nothing in this policy is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.
JyotishShop may update this policy when necessary to reflect changes in its business processes or applicable legal requirements. Updated terms will be published on our website.
10. Customer Support
For return, refund, exchange, or order-related queries, please contact us:
Email:support@jyotishshop.com
Website: https://jyotishshop.com
Please include your order number and a clear description of your issue when contacting our support team.
Thank you for shopping with JyotishShop.